FAQs


HOW DO I MAKE A PURCHASE?

Shopping at Bon Nuit is convenient:
  • If you know what you are looking for, use the links below the chosen product.
  • Once you have found an item, select your size and click on the “ADD TO CART” button.
  • Review the items in your shopping bag by clicking the “SHOPPING BAG” link at the top of the page. You can use the “REMOVE FROM BASKET” link to delete items from your shopping bag.
  • Click on “PROCEED TO PURCHASE” to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Yes. You can browse through the collection without creating an account and select the product you like. But, to be able to buy, you need to set up an account which is an simple process. Register with us and you”ll be able to enjoy the following benefits through your Bon Nuit account:
  • Save your address and contact information for a faster process, the next time you shop.
  • Manage your account details, address book and email preferences
  • To create an account, simply click on “SIGN IN” and then “REGISTER NOW” to fill in your details.
  • Enjoy periodic offers

I’VE FORGOTTEN MY PASSWORD. WHAT DO I DO?

If you have forgotten your password, click on the “FORGOT PASSWORD” instructions on the SIGN IN page.

WHICH SIZE DO I PICK?

All products are sold by the international sizing scheme. The sizes As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the “size & fit” tab on every product page. In addition, our customer care team can answer all your questions on sizing and fit – simply email info@bonnuitluxe.com for advice.

ARE THE PRODUCT COLOURS SHOWN IN THE WEBSITE ACCURATE?

Although we have made every effort to display as accurately as possible, the colours of the products that appear on the website may vary in different electronic devices and display screens.

HOW DO I GET TO KNOW IF THE PRODUCT I AM ORDERING IS IN STOCK?

All items that are not in stock displays ‘SOLD OUT’. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email info@bonnuitluxe.com to find out if there is a backorder for that item (you will need to be a registered user).

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Cash On Delivery (COD) and Net Banking options. For any assistance please email at info@bonnuitluxe.com

DOES BON NUIT SHIP TO MULTIPLE ADDRESSES?

We ship to a single address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact info@bonnuitluxe.com for assistance.

WHAT PACKAGING WILL MY PRODUCT BE DISPATCHED IN?

Your order will be delivered to you in our luxurious signature Bon Nuit boxes which look stunning, and moreover they can also be used a splendid storage solution. We include one box per order.

DOES BON NUIT HAVE SALE OFFERS?

Yes Bon Nuit offers seasonal sales and promotional offers. To have the first hand information on such offers don’t forget to register yourself on the website.

DO I NEED TO FOLLOW ANY WASH CARE INSTRUCTIONS?

Please Hand wash in cold water in a bucket. Do not touch, rub or wring area of embroidery. Drip dry on a hanger or SPECIALIST DRY CLEAN ONLY. Inform the cleaner not to touch, tub or wring area of embroidery as this would result in the embroidery being damaged. Please do not use a washing machine to clean a BON NUIT garment.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Please be assured that your personal information is kept private and confidential at no circumstances shall be shared. To register at BON NUIT, you will need to provide your name, mailing address, mobile no. and email address.